Customer Care: (+91) 0261 404 4444

 1. When Does Risco Anytime Deliver?
      Risco believes in delivering the second you order but unfortunately due to Surat traffic, we ensure that our smile delivery boys delivers in 120 minutes.

 2. Is there a minimum order value for delivery of goods?
     Off course Not! How can we say No to our customers for ordering of any value. But yes order below Rs. 249/- would be charged  Rs. 30/- extra

3. What is Risco anytime's process of delivery
     It is as simple as ordering a pizza in your favourite restaurant. You select the items and check out. Our executive will call and confirm the order. Thats it! Sit on your couch   our smile delivery guy will      come with your delivery asap.

4. What if I am not home when the ordered parcel arrives?
     We always confirm before finalizing the order whether you would be available in the delivery time slot. Still if you are unavailable then we will have to take back the order unless your neighbour supports      you and pay for it on your behalf. 

5. Can I alter my order once it has been placed?
     After every order is placed, a confirmation call is done from our end. That is the time when you can change your mind and alter the items but not after the order is processed.

6. What if I didn’t like the quantity/quality of the goods delivered to me
     We have a very clear no questions asked policy. If you didnt like our quality / quantity than our smile delivery guy will take it back. He will just request you to fill the feedback form for us to serve             you better in future.

7. Can I easily cancel my order?
      It is as easy as breaking up with girl friend. Just say NO. We might cry because of not serving you but will always wait for your call in future.

8. What if the goods ordered by me are out of stock?
      We always try to deliver what is displayed or update our stock list. Incase we miss it by chance than our executive will call you and give alternate option which you will surely like it. Still if you didnt           like the alternate option than remaining goods will be delivered as you instruct us.

9. The Mode of payment for Risco Anytime
      You name it and we got it!! Credit Card, Debit Card, Net Banking and Cash On Delivery everything is available at Risco Anytime.

10. Are there any hidden charges I should know about
     The only thing hidden is our adorable passion to serve you in best form. There is nothing hidden apart from it.

11.How do I know the payment status
     If you pay it online or COD than a mail will be sent acknowledging your payment.

     For us everything is in black and white and that includes our invoice as well. You will receive it by email and a hard copy once order is delivered.

13. Do we have an option of COD/ how does it work
     Yeah! COD is anytime available provided you do not make our smile delivery guy run for some change. While ordering just select COD and that will be all.

14.When & how will I get my refund in case of cancellation of order or goods return
     It depends on how have you ordered. If it is a COD than we will take back the cancelled order where as if the payment has been made through Credit/ Debit/Netbanking then it will be refunded within          3-4 working days.

15. Does Risco deliver outside Surat?
     We so want to deliver to your friend sitting outside Surat but unfortunately currently we are delivering only within the city.